Privacy Notice

 

We may collect a range of personal and business information supplied by You or third parties on Your behalf. This information may include the following: basic personal details such as Your name, address, telephone number, date of birth or age, gender, marital status, and additional information about Your insurance requirements, such as details of Your Business.

If necessary We may also need to collect and process sensitive personal information relating to individuals who may benefit from the Policy, such as medical history, credit history and/or disclosures about previous unspent criminal convictions.

We will always attempt to explain clearly when and why We need this information and the purposes for which We will use it and where necessary We will obtain Your explicit consent to use sensitive personal data.

We may also collect data about You, Your Business or the property We insure from a number of different sources, including but not limited to the electoral role, third party databases available to the insurance industry, other insurance firms, loss adjusters and/or other parties involved in the process of administrating a claim, as well as publicly available sources.

Personal data about others

We may collect data about other individuals, such as Employees, family, or members of Your household.  If You give Us information about another person, it is Your responsibility to ensure and confirm that You have told that person why and how the We use personal data and that You have that person’s permission to provide that data (including any sensitive personal data) to Us and for Us to process it.

Our uses of data

We use the data We collect to operate Our business and provide the products We offer.  The information We collect may be used for (amongst other purposes) the following: to assess Your application for a quote or product; to evaluate the risk You present; to verify Your identity; to administer Your Policy and deliver Our services; to conduct statistical analysis for pricing purposes; to administer claims; and to investigate and resolve complaints.

Should the need arise, We may also use data for the following purposes: to collate Your Policy or claims history; to undertake credit referencing or credit scoring and to assist with financial crime and fraud detection.

Sharing Your data

If You request a quote, or purchase a product, Your personal information may be shared with and processed by a number of third parties which include but are not limited to regulatory, dispute resolution or law enforcement bodies; other insurance organisations including reinsurers; fraud prevention and credit reference agencies (who may keep a record of the search); or other relevant third parties within Our administrative structure.

Your data may be disclosed when We believe in good faith that the disclosure is required by law; necessary to protect the safety of Our employees or the public; required to comply with a judicial proceeding, court order or legal process; or for the prevention or detection of crime (including fraud).

Employers’ Liability Tracing Office

If Your Policy provides Employers’ Liability cover, information relating to Your insurance Policy will be provided to the Employers’ Liability Tracing Office (ELTO) and added to an electronic database, in a format set out by the Employers’ Liability Insurance: Disclosure by Insurers Instrument 2011 and subsequent Instruments.

The ELTO database assists individual claimants who have suffered an injury or disease arising out of their course of employment whilst working for employers carrying on, or who carried on, business in the UK and as a result are covered by the employers’ liability insurance of their employers:

• to identify which insurer (or insurers) was (or were) providing employers’ liability cover during the relevant periods of employment; and
• to identify the relevant employers’ liability insurance policies.

The database and the data stored on it may be accessed and used by claimants, their appointed representatives, insurers with potential liability for UK commercial lines employers’ liability insurance cover and any other persons or entities permitted by law.  The database is managed by the ELTO and further information can be found on the ELTO website http://www.elto.org.uk.

Transfer and Storage of Your Data Overseas

Personal details may be transferred to countries outside the EEA. They will at all times be held securely and handled with the utmost care in accordance with all applicable principles of English law. Personal details will not be transferred outside the EEA unless the transfer is to a country which is considered to have equivalent standards with regard to data protection, or We have taken reasonable steps to ensure that suitable data protection standards are in place.

Data Retention

We will only keep data for as long as it is necessary to continue providing Our products and services to You and/or to fulfil Our legal and regulatory obligations.  Please refer to Our full Data Privacy Notice for more information.

Data Subject Rights

You have a number of rights in relation to the information We hold about You.  These rights include but are not limited to the right to a copy of Your personal information We hold; to object to the use of Your personal information; to withdraw any permission You have previously provided; and to complain to the Information Commissioner’s Office at any time if You are not satisfied with Our use of Your information.  For a more complete list of Your rights please refer to the full Data Privacy Notice.

Please note that there are times when We will not be able to delete Your information.  This may be as a result of a requirement to fulfil Our legal and regulatory obligations, or where there is a minimum statutory period of time for which We have to keep Your information.  If We are unable to fulfil a request We will always let You know Our reasons.

Changes to this Data Privacy Notice

We may amend this Data Privacy Notice from time to time for example, to keep it up to date or to comply with legal requirements. Should any significant changes be made to the ways in which the We process data from those described at the time of collection, We will post a notice on Our websites.